Dear readers.
This month we are going to talk about ChatGBT. ChatGBT is a chatbot AI (Artificial Intelligence) that was developed to help businesses to improve their customer experience, save money and improve standards and quality of customer service.
In recent years, businesses have been continuously investing in providing great customer service as a means of getting an edge over their competitors. One of the ways businesses have been delivering better customer service is through the use of chatbots. Chatbots are computer programs that imitate conversation with human users through the use of artificial intelligence (AI), natural language processing (NLP), and special algorithms that learn continuously over time.
ChatGBT chatbot has been making waves in the world of customer service recently and has also featured in the news for various reasons. Developed by GBT, who are pioneers in technology solutions, ChatGBT is designed to provide a comprehensive chatbot platform that allows businesses to automate many of their customer service systems.
ChatGBT was designed to handle a huge range of customer queries, including handling customer enquiries, customer support, and even processing orders made via a website. Not only this but the AI algorithms offer multi-language support, allowing businesses with a global presence to cater to customers from different parts of the world. Further to this, the ability to âworkâ 24/7 is a huge advantage for global business.
The chatbot is designed to be intelligent, to give correct responces to queries and intuitive to provide customers with a tailormade experience. ChatGBT uses a conversational design, where it interacts with customers in an inherently human-like manner, providing a more natural experience. Its intelligent algorithms ensure that the chatbot can learn from its interactions with customers, becoming more accurate in its responses over time.
Similar AI systems are used in smart devices, whether its Siri for Apple, Alexa for Amazon, or Google for Android.
You can check it out yourself at www.chat-gpt.com/chat
With all this being said, these AI systems do come with their own risks. Sometimes with more complex queries information can be wrong. ChatGBT has also been used to write dissertations and the such by students. The BBC wrote an interesting article about this very subject where a student for a 2:2 by using ChatGBT. https://www.bbc.com/news/uk-england-bristol-64785020
